Privacy Policy
Effective Date: February 15, 2026
Website: https://peptidepurelabs.com
This Privacy Policy describes how PureLabs Peptides Ltd. collects, uses, discloses, and safeguards the personal information of customers and website visitors across Canada and internationally.
PureLabs Peptides Ltd. complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) for commercial activities in Canada. This policy is structured to align with PIPEDA principles of accountability, consent, transparency, and security.
1. Personal Information We Collect
We collect only the information necessary to operate our business, fulfill orders, and provide customer support:
- Contact & Identity Information: Name, email address, phone number, shipping and billing addresses.
- Payment Information: We do not store full credit card numbers. Payments are processed through PCI-compliant third-party processors. Limited tokenized or truncated data may be used solely for reconciliation.
- Order & Transaction Details: Products purchased, order history, and transaction records.
- Marketing & Analytics Data: IP address, device type, browser information, cookies, site interactions, and email engagement (only where consent is provided).
- Customer Service Records: Correspondence, returns, exchanges, and warranty-related communications.
2. How We Use Personal Information
- Order fulfillment, shipping, returns, and refunds.
- Payment processing, fraud detection, and chargeback management.
- Customer service and support.
- Marketing communications (only with your consent — you may opt out at any time).
- Legal compliance and enforcement of our Terms & Conditions.
3. Legal Basis & Consent
Under PIPEDA, we rely on your knowledge and consent when collecting, using, or disclosing personal information, except where otherwise permitted or required by law.
By accessing our website and submitting your information, you consent to the practices described in this Privacy Policy.
4. Disclosure to Third Parties
We disclose personal information only where necessary to:
- Payment Processors: For authorization, settlement, and fraud prevention.
- Shipping & Logistics Providers: To deliver your orders.
- Service Providers: Web hosting, analytics, email marketing, and customer support — under strict confidentiality agreements.
- Regulatory Authorities: When required by law or legal process.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance website functionality, improve user experience, and analyze site traffic.
You may manage or disable cookies through your browser settings or via the cookie consent banner on our website.
6. Security Measures
We implement administrative, technical, and physical safeguards including access controls, encryption where appropriate, and secure network protections.
For credit card transactions, we rely exclusively on PCI-compliant payment processors to safeguard cardholder data.
7. Data Retention & Deletion
Personal information is retained only as long as necessary for business, legal, and tax obligations under Canadian law.
You may request correction or deletion of your personal information. Certain data may be retained where legally required.
8. Access & Correction
Under PIPEDA, you have the right to request access to your personal information and request corrections if inaccuracies exist.
To submit a request, please contact us at: support@peptidepurelabs.com
9. Marketing Communications
If you opt into marketing communications, you may unsubscribe at any time using the unsubscribe link in our emails or by contacting our support team.
10. Complaints & Regulatory Contact
If you have concerns regarding privacy practices, please contact us at: support@peptidepurelabs.com
If your concern is not resolved, you may contact the Office of the Privacy Commissioner of Canada for further guidance.
11. Children’s Privacy
Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.
12. Changes to This Policy
We reserve the right to update this Privacy Policy periodically. The effective date at the top of this page reflects the most recent version.
Questions?
For any privacy-related questions or concerns, please contact: